This add-on must be purchased with one of my "couple" or "best friends" personalized animal items.
The two animals will be in gray textures, as shown on pics 3-4.
★★★ HOW TO ORDER ★★★
➤ STEP 1:
Choose your 2 animals (see pics 3-4)
Click the "Add to Cart" button to place the add-on in your cart.
➤ STEP 2:
Go to the listing of the product you want.
Choose the options for your item from the drop list(s).
Click the "Add to Cart" button to add the item to your cart.
➤ STEP 3:
You should now have 2 listings in your cart (the add-on + the item).
➤ STEP 4:
On the cart page, you will find a note box that says "Add a note to HappyCatPrintsCo".
In that box, provide your personalization info for the item.
➤ STEP 5:
Proceed to checkout.
➤ STEP 6:
I will start processing your order (see turnaround times provided in the listing of the item you are purchasing).
If a digital proof is included in your order, do not forget to check your messages on Etsy.
. . . . .
This add-on cannot be used for a FAMILY design (please contact me if you would like different animals on a family design).
Shipping from United States
Please contact me to find out when this item will be ready to ship.
Estimated shipping times
- Canada : 5 - 12 business days
- United States : 2 - 4 business days
- Europe : 7 - 16 business days
- Australia, New Zealand and Oceania : 10 - 20 business days
- Asia Pacific : 10 - 20 business days
- Latin America and the Caribbean : 10 - 20 business days
- North Africa and the Middle East : 10 - 20 business days
- Sub-Saharan Africa : 10 - 20 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
1. PERSONAL INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as: your name, email address, shipping address, and the details of the product that you’re ordering.
For custom / personalized orders, you must also provide me with the information needed to fulfill that order (names to be printed on the item, for example).
Since purchases are processed through Etsy Payments, I do *NOT* have access to billing and payment details such as your billing address, credit card number or PayPal account.
2. WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as print shops and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. DATA RETENTION
For custom / personalized orders, I archive your design files (that is: the PSD, JPEG, PNG or other design files that I needed to create in order to print your personalized design) and keep them in case of future needs (in case you might want to order a reprint or a second identical item at a later time, for example). Design files are usually archived within one year from the date of the initial order: they are removed from my computer, and are archived on a separate hard drive that is kept in a safe.
5. TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
Since I am located in Canada, your personal information may be transferred to Canadian Authorities for me to be compliant with tax and legal requirements.
6. YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. HOW TO CONTACT ME
For purposes of EU data protection law, I, Caroline Brunet, owner of Happy Cat Prints, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy Conversation (Etsy’s messaging system), or via email at email@example.com. Alternately, you may mail me at: Caroline Brunet, Happy Cat Prints, 130 Chemin du Lac-Bellemare, Saint-Mathieu-du-Parc QC, G0X1N0, Canada. If you wish to access, correct or delete personal information held by Etsy, you may send a request directly to Etsy.
Frequently Asked Questions
➤ SHIPPING FROM... / TURNAROUND TIMES
ALL orders ship from USA.
➤ Shipping from ARIZONA, USA:
Mugs - Mouse pads - Ornaments - iPhone Cases
➤ Shipping from CALIFORNIA, USA:
Pillows - Art prints - Canvas prints - Guest books
➤ Shipping from NORTH CAROLINA, USA:
★ See each product listing for detailed production times ★
- - - - - - - -
IN A NUTSHELL, ORDERS USUALLY ARRIVE WITHIN...
> To USA: ±2 weeks*
> To CANADA: ±2-4 weeks*
> To EUROPE: ±2-5 weeks*
> To REST OF THE WORLD: ±3-6 weeks*
*Barring any unexpected customs or postal delays
- - - - - - - -
If your order includes PROOFING:
A digital proof will be emailed to you within 1-2 business days (Monday-Friday).
*YOU ARE RESPONSIBLE FOR CHECKING YOUR MESSAGES ON ETSY, AND APPROVING THE PROOF IN A TIMELY MANNER*
Once approved, changes are no longer possible.
IF I DO NOT HEAR FROM YOU:
I will send you 2 reminders (a first after 4 days, then a second 3 days later). If no response within 48 hours after the second reminder, I will create and ship your item as is. Changes will no longer be possible. You will be responsible for any error or delay.
IF YOU FORGOT TO PROVIDE SOME INFO:
I will contact you via Etsy Conversation. If no response within two weeks after your order date, I will cancel your order.
To USA – tracking available on ALL packages
To CANADA – tracking available on most packages, but might be limited in some cases
To INTERNATIONAL – tracking may be limited for some packages and destinations, or tracking may not be available to some destinations
➤ SHIPPING ADDRESS
*You are responsible for checking your Etsy receipt and making sure that the shipping address on it is accurate*
If you realize that you provided the wrong address, contact me IMMEDIATELY via Etsy Conversation.
If my print shop has already started processing your order, changing your address may NOT be possible.
I cannot be held responsible for any issues, delays or lost packages due to an incorrect address. No refunds will be possible.
If the package is returned back by the postal services, I will contact you to arrange reshipping. WITHIN 30 DAYS you will need to confirm the new address and pay the reshipping cost (my print shops will unfortunately no longer accept to hold your package after that delay).
➤ CANCELLATION POLICY
I partner with external print shops.
Once your order has been sent to the print shop for production, it is NO longer possible for me to cancel or change your order.
Therefore, my cancellation policy is:
REGULAR orders – you must request cancellation/changes *within 1 HOUR* of purchase (as I usually send orders to production quickly to have them fulfilled as fast as possible)
PERSONALIZED orders – once you approve the proof / once order has been sent to production, cancellation/changes are no longer possible.
Before ordering, you are fully responsible to carefully read the item details, and to make sure you are aware of and understand the turnaround times provided.
Be aware that customs laws oblige us to provide the item value for some orders sent outside the USA.
On some orders sent outside the USA, be aware that the recipient may need to pay customs fees, taxes or other import fees upon delivery.
Since all items are packaged in the same way to optimize the process and to comply with postal standards, custom gift wrapping is unfortunately not possible.
However, I can happily have a personalized note from you printed on the packing slip (see below).
A personalized note can be printed on the packing slip (please provide note at checkout when placing your order).
***Space is limited to 150 characters, including spaces***
➤ SALES, CUSTOMS AND IMPORT TAXES
For orders sent OUTSIDE the USA, you may be required to pay fees at delivery, such as customs and import charges, duties, VAT or other fees.
*You, as the buyer, are responsible for these fees*
Packages returned to me as a failure to pay these fees are not refundable.
Unclaimed packages are not refundable.
I cannot be held responsible for delays due to customs.
➤ DAMAGED ITEM PROTECTION
If the item is damaged or defective upon receipt:
A new item will be happily created and sent to you for free.
- You must contact me via Etsy Conversation WITHIN 3 DAYS OF RECEIPT
- You must provide photo(s) showing the damage or defect.
➤ LOST PACKAGE PROTECTION
Please keep in mind that postal or customs delays can occur, and that I cannot be held responsible for such delays.
If the package is declared as lost in the mail:
A new item will be happily created and sent to you for free.
- Shipping will be made to the same address and via the same service as the original item (or if you prefer to upgrade, I will send you an invoice for the added cost).
- If tracking info states that it has been delivered, the package can unfortunately not be declared as lost (in such a case, you will have to file a claim directly with the carrier).
➤ CARE INSTRUCTIONS
-Machine wash with like colors, in cold or warm water, gentle cycle
-Only use non-chlorine bleach, when necessary
-Tumble dry low
-Cool iron inside-out, if necessary
-Do not dry clean
-Should only be handwashed
Jun 23, 2018
Fantastic customer service! Very helpful and kind with ensuring order acuracy! Item arrived quickly and safely packaged. Have already recommended this cute shop to others :)
Dec 6, 2017
Nov 10, 2017
Thank goodness my dreams of a perfect ornament came to life! Thank you for making mine customized to my liking! Will buy again!
Jul 7, 2017
I made this fun mug for my sister as a just because present. It came out perfect and my sister adores it! Even though we live super far apart, anytime she drinks a cup of tea she'll think of me.
Apr 21, 2017
Great service!! I had to change the shipping address and it was done no problem! Came in a timely manner too! Love love love!!